Help Center

Need some help? Check out our frequently asked questions below

Shipping

How will my order be shipped?

How long does shipping take?

Can I collect my order?

What if I'm not at home when you deliver?

How will my order be packaged?

Do you ship internationally?

Returns

What is your returns policy?

How long does a refund take?

Payments

How can I pay for my order?

Can I pay by America Express (Amex)?

Can I pay by Paypal?

Sizing

How do your shoes fit?

Privacy

How do you handle my privacy?

Warranty

What happens if my shoes break?

What is covered under warranty?

Do I get a replacement pair?

Stores

Do you have any retail locations?

Contacting Us

How can I get in touch with Ransom?

Size Guide
Ransom Size Chart
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