REFUND & RETURN POLICY
SALE ITEMS POLICY
Goods purchased from Ransom can be returned to the address listed below in their original condition within 14 days upon the receipt of your item(s) for a refund.
Goods must be in their original condition; Products that show any sign of wear CANNOT be returned. Products may be returned within 14 days of receipt to receive a refund. Anything after the 14 days will only be eligible for a store credit or exchange. Please allow 3-5 business days for returns to be processed once they are received.
All sale items are final sale and not eligible for a return.PROCESS FOR RETURNS
If for some reason you wish to return your purchase, please email firstname.lastname@example.org
with the subject line “return request _ your name _order number”
. Return requests must be emailed within seven days upon receipt of your purchase in order to be processed. In your email please specify the reason behind your return, as well as the merchandise style number and description of the item(s) you wish to return. This information can be found on your receipt or on the product packaging. Once your request has been emailed and the return is approved, Ransom Holding Co. will provide you with an online return authorization number (RA) via email. Please include the RA with the package you are returning. Items returned without an RA will not be processed.
The return process will be completed if the merchandise is returned to Ransom Holding Co. within fourteen days from the date your RA was issued and products are un-used and with their original packaging.
If a return request or returned merchandise falls outside of the seven and fourteen day time frame, we unfortunately will not be able to accept the return. In these cases Ransom Holding Co. will return your products.
Once your return has been received by our distribution center, you will be be refunded the amount paid on your credit card minus any original shipping charges. Ransom Holding Co. reserves the right to deduct from any refund a restocking fee for items returned without their original packaging.
Please note that you are responsible for all shipping charges associated with returning an order.
Please send returns labeled with the RA# to the following address:
13169 Slover Ave Fontana CA 92337